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For smaller MSPs, turning raw operational data into insights that drive real business decisions can feel impossible. If you’re still relying on Excel or fragmented PSA tools, you’re not alone.
At 6S Consulting, we help MSP owners transform messy data into decision-making engines that improve profitability, efficiency, and client trust.
Why Reporting Often Fails
Many MSPs focus on collecting data rather than guiding decisions. The result? Dashboards full of noise that don’t actually drive action.
- No time to implement automation or workflows
- Reliance on spreadsheets instead of PSA tools
- Low client profitability and inconsistent processes
- Hesitation to adopt new tools due to time or knowledge gaps
A Proven Framework for Actionable Reporting
Our framework focuses on turning decisions into measurable KPIs, standardizing data, and building dashboards that matter. Key steps include:
- Define Decisions: Identify the top decisions your reporting should support.
- Turn Decisions into KPIs: Translate outcomes into measurable metrics with clear ownership.
- Map KPIs to Fields: Identify exactly what data is required from your PSA, CRM, RMM, or accounting system.
- Assign Ownership & Set Standards: Ensure each field has a clear owner and consistent entry standards.
- Configure, Clean & Monitor: Make required fields mandatory, backfill critical data, and track quality with dashboards.
- Train, Pilot & Roll Out: Involve your team early and roll out standards incrementally.
- Measure & Iterate: Track improvements, celebrate wins, and refine your reporting over time.
Why This Matters for Small MSPs
Implementing this approach helps MSPs:
- Make faster, smarter business decisions
- Improve financial and operational outcomes
- Increase client trust and retention
- Reduce owner burnout by turning reporting from a chore into a growth tool
How 6S Consulting Helps
We combine strategic perspective with tactical help. Our recurring support ($120/hr, 5–7 month engagements) is designed to:
- Fix broken processes
- Improve data hygiene and workflow
- Support automation deployment
- Deliver actionable reporting that drives decisions
Our core values ensure we deliver consulting that works:
- Clarity Over Complexity: Simple wins done well.
- People Before Process: Supporting your team, not replacing them.
- Progress Over Perfection: Start where you are, improve from there.
- Actionable Insight: Data that guides decisions, not dashboards that impress.
Get the Full Guide
Want step-by-step instructions to implement actionable reporting in your MSP? Download our full playbook and transform raw data into a decision-making engine.